GENERAL CONDITIONS

1 IDENTIFICATION

1.1 – RGPD
Information on the French Data Protection Act and the RGPD can be found at the end of this document.

1.1 - THE WEBSITE
The website https://www.eg-czacademy.com ,also referred to as the provider on the site, is operated by the simplified joint tock company EG-CZ Academy, hereinafter referred to as EG-CZ Academy. Any order placed by a customer (as this term is defined below) using the information contained on the website https://www.eg-czacademy.com implies prior acceptance of these general conditions.
In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform to facilitate the independent out-of-court settlement of online disputes between consumers and professionals in the European Union.
This platform is accessible at the following link : https://webgate.ec.europa.eu/odr/

1.2 - IDENTIFICATION AND CORPORATE PURPOSE OF THE COMPANY.
The EG-CZ Academy shooting range S.A.S. is a company under French law with a capital of 500,000 euros whose registered office is located at 9 rue louis le bourhis, 29000 quimper, tel. : +33 611195775.
The corporate purpose of the EG-CZ academy is to participate directly or indirectly in commercial shooting range operations with weapons in categories a, b, c and d.
The premises of the EG-CZ Academy are located at 9 rue louis le bourhis, 29000 quimper.

1.3 - PURPOSE OF THE GENERAL TERMS AND CONDITIONS OF SALE - RECIPROCAL OBLIGATIONS.
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by EG-CZ academy to the client. These general conditions of sale are written in French and express the obligations and rights of the client and EG-CZ academy. In this sense, the client acknowledges that he/she accepts without reservation all the provisions set out herein. EG-CZ academy undertakes reciprocally to respect the obligations incumbent upon it within the framework of these terms and conditions.

1.4 - DEFINITIONS
A "customer" is any person wishing to trade with EG-CZ Academy in accordance with these general terms and conditions and a "supplier" is any company that has commissioned EG-CZ Academy to sell a product belonging to it on the site or that has directly sold EG-CZ Academy products.
Each order placed by a customer under the terms of these terms and conditions shall hereinafter be referred to as an « order ».
The companies used by EG-CZ Academy to transport the products to its warehouses in Brittany or to the customer's premises are hereinafter referred to as « transporters ».
The customer service department is the main contact between the client and EG-CZ Academy. Customer service can be reached from 9:00 am to 6:00 pm Monday to Saturday on +33 611195775
The customer can also contact customer service via the link provided on the home page in the footer. Response time cannot be guaranteed.

2 GENERAL

2.1 - CONCLUSION OF THE CONTRACT - ENTRY INTO FORCE OF THE GENERAL CONDITIONS
Insofar as the customer orders online the products and/or services presented on the EG-CZ Academy website, also known as SAS EG-CZ Academy, any order validated by the customer marks the conclusion of the contract between the customer and EG-CZ Academy. Any order validated by the customer by his "double click" or by his agreement on the phone constitutes an irrevocable acceptance of these general conditions by the customer.

2.2 - DURATION OF THE CONTRACT
The general conditions of sale are concluded for the duration necessary for the supply of the goods and services subscribed to, until the extinction of their guarantees.

2.3 - PROBATORY DOCUMENT
The contractual information about the order will be confirmed by email. SAS EG-CZ Academy recommends that the customer keep the order confirmation email or print it. However, all documents resulting from the archiving of order forms and invoices in the computer systems of SAS EG-CZ Academy may also constitute legal proof of communications, orders and payments between the parties.

2.4 - VALIDITY OF THE GENERAL TERMS AND CONDITIONS OF SALE
SAS EG-CZ Academy reserves the right to modify its general terms and conditions of sale. Any new version of the general conditions of sale will be updated on the website.
The products & services ordered on the EG-CZ Academy website by customers are governed by the general terms and conditions of sale at the date of the order

3 PRODUCTS & SERVICES

3.1 - DESCRIPTION AND INFORMATION ON PRODUCTS & SERVICES
The products & services offered by EG-CZ Academy comply with French legislation on weapons in force and the standards applicable in France.
However, if a product or service is withdrawn from sale for any reason by the supplier, EG-CZ Academy will withdraw the product from sale as soon as possible. This action shall in no way give rise to a right of action in favour of the client.
EG-CZ Academy shall endeavour to present the essential characteristics of the products as best as possible on the product sheets. The information presented by EG-CZ Academy is that communicated by the suppliers.
In the event of a description error, the customer shall not be entitled to return a product.

3.2 - AVAILABILITY
EG-CZ Academy undertakes to honour orders received within the limits of available stocks.
If the product or service is not available, EG-CZ Academy shall not be held liable in any way, nor shall it entitle the client to damages.
However, EG-CZ Academy undertakes to inform the client as soon as possible and to offer a similar product or service with the same price and characteristics, a refund or a voucher for the entire EG-CZ Academy catalogue
If the client opts for a refund, EG-CZ Academy will make every effort to refund the client within 30 days of the date on which EG-CZ Academy informs the client that the product or service is unavailable.
If this period is exceeded for reasons beyond its control, EG-CZ Academy cannot be sued by the customer.

3.3 - EXCEPTIONS
Most of the products & services sold on EG-CZ Academy are stored on its premises. However, some products may be stored at the suppliers.
For these products, the availability time corresponds to the transport of the product from the supplier's warehouse to EG-CZ Academy's warehouse. In this case, the delivery time corresponds to the availability time plus the delivery time indicated on the website.
Similarly, the delivery time for a collection in our premises corresponds to the delivery time plus the usual order preparation time. These deadlines start from the date of validation of the payment by EG-CZ Academy.
EG-CZ Academy shall not be held responsible for any failure to comply with these deadlines due to the fault of the supplier or the carriers.

4 AWARDS

4.1 - COMPOSITION AND VALIDITY
The prices of the products and services sold on the site are indicated in euros, including all taxes but excluding shipping costs (if applicable), warranty costs and ancillary services, and are valid as long as they are present on the product or service description sheet. If the price of the same product is incorrect on another part of the site (e.g., on the home page) or on the newsletter, the price indicated on the description sheet will prevail.

4.2 - FLUCTUATIONS
It is possible that the price of the same product or service may fluctuate after it has been put online on the site. This fluctuation may be temporary, as it is part of a promotional operation of limited duration, or it may be longer. EG-CZ Academy cannot be held responsible for fluctuations in the indicative public price. These fluctuations will in no way entitle the client to return the product or cancel the service outside the conditions and time limits for returns set out in article 10 below. EG-CZ Academy cannot be held responsible for fluctuations in the selling price and any price differences will not be reimbursed under any circumstances.

4.3 - POSSIBLE ERRORS
All prices are given subject to obvious typographical errors. Should an error occur on the site, EG-CZ Academy will contact the client to inform him/her of the error made by its services and will remind him/her that the order will be invoiced under the corrected conditions. However, in the event of refusal of the corrected conditions, the client will be free to cancel the corrected order without penalty.

5 ORDERING

5.1 - CAPACITY
Only persons who are legally capable of entering into contracts concerning the goods and services offered on EG-CZ Academy may order from and on the EG-CZ Academy website. When paying by card, the customer warrants that he/she is fully entitled to use the card and that the card provides access to sufficient funds to cover all costs necessary to pay for the order.

5.2 - PERSONAL INFORMATION
When placing an order, the customer agrees to provide the information requested of him/her and undertakes to ensure that it is true :

• Full name.
• Address.
• Date of birth.
• Telephone.
• E-mail address.
• The type of payment card,
• The payment card number,
• the expiry date of the payment card,
• The cryptogram of the payment card.

Any customer validly registered on the site will be bound by any order that required the use of the email address and personal password of said customer.
The customer must verify all information entered during the order process (product(s) & service(s) ordered, delivery address (if applicable), billing address, telephone number...).
In the case of an order placed by telephone with EG-CZ Academy's telephone sales service, the customer must also verify the information entered by the telephone advisor (first and last name, delivery address (if applicable) and billing address, product(s) & service(s) ordered, chosen guarantee...). This information appears on the order confirmation email.
If, after validation of the order, the customer realizes that he/she needs to modify certain information, he/she can do so by contacting the customer service via the form in his/her customer account within 24 hours so that the latter can best satisfy his/her request.
EG-CZ Academy cannot be held responsible for any input errors made by the customer nor for the consequences in terms of delay or error in delivery, including in the case of an order placed by telephone. Thus, if the delivery of the products & services cannot take place because of an input error by the customer, the related costs will be charged to the customer. In this case, the customer shall refrain from making any claims regarding the delivery.

In accordance with the Consumer Code, the consumer who does not wish to be the subject of commercial canvassing by telephone, can register free of charge on the telephone canvassing opposition list on the website www.bloctel.gouv.fr or by post addressed to Société Opposetel - service Bloctel - 6 rue Nicolas Siret - 10000 TROYES.

5.3 - ORDER PROCESSING
Orders are processed in the order in which they are actually received. EG-CZ Academy undertakes to process all orders within the limits of available stocks. Deliveries are only made according to availability and in the order of arrival of orders and may be made in whole or in part.

5.4 - NON-PERFORMANCE OF THE ORDER
EG-CZ Academy cannot be held responsible for the non-performance of the contract in the event of a stock shortage or unavailability of the product or service due to a case of force majeure, disruption or total or partial strike, in particular of the postal services and means of transport, communications (breakdown of the computer network, etc.), flooding, fire, etc. EG-CZ Academy cannot be held liable to a client or a third party for any indirect damage, loss of profit or turnover or loss of data, even if this damage, loss or prejudice was foreseeable by EG-CZ Academy or if its possibility had been brought to its attention.

6 PAYMENT VALIDATION

6.1 - PURPOSE
The validation of the payment by EG-CZ Academy allows the execution of the customer's order.

6.2 - CONDITIONS
In order to limit the risk of fraud and to protect the interests of its clients, EG-CZ Academy may carry out checks on the validity of payments made. In the event of a control, the client is notified by email of the supporting documents to be sent by email to info@eg-czacademy.com or by post to the following postal address S.A.S. EG-CZ Academy - 9 Rue Louis Le Bourhis - 29000 Quimper - France in order to allow a final validation of the order :

- EG-CZ Academy reserves the right to accept or reject the order,
- in case of non-receipt of the supporting documents within 7 days, EG-CZ Academy reserves the right to refuse the validation of the payment and therefore to reject the order.
- in the event of receipt of documents deemed non-compliant by the customer service, EG-CZ Academy reserves the right to reject and cancel the order.

6.3 - DEADLINES
Customer invoicing generally takes place within 24 working hours from the date of validation of payment.

7 PAYMENT

7.1 - SECURITY OF PAYMENTS
Customers' bank details are encrypted on their own computer and then transmitted securely to the billing site provided by the online payment services of the Caisse d'Epargne, Société Générale and CIC. This procedure is managed by the ssl encryption technology, one of the most used and secure. For any new transaction on the www.eg-czacademy.com website, you will be asked for your payment details, except in the case of subscriptions which are recurrent and managed by the Caisse d'Epargne, Société Générale and CIC banks.

7.2 - PAYMENT TERMS

• The customer has the possibility to pay for his order in several ways :
  • online payment by card (mandatory for subscriptions) :
    • Credit card (Visa, Eurocard / Mastercard, American Express) In case of online payment by card, the customer is required to provide the type of payment card, the payment card number, the expiry date and the cryptogram. He guarantees :
    • That he is fully entitled to use the said card
    • That the card provides access to sufficient funds to cover all costs resulting from its order.
  • Payment by bank transfer
    The IBAN and BIC of EG-CZ Academy will be sent to you on the order confirmation. Your order will only be validated once we have received your payment.
  • payment by means of a voucher issued by EG-CZ Academy. This voucher can be used for the entire range of products and services presented on the website www.eg-czacademy.com for a period of six months.
• When the customer chooses to pick up their order at EG-CZ Academy, they have the option of paying for their order in several ways :
  • it will be recommended to use the credit on the membership card.
  • If the membership card does not have sufficient credit, payment by credit card (Visa, Eurocard / Mastercard, American Express) will be possible during the opening hours of the office. The customer also has the possibility to top up his membership card by credit card and to use his membership card for the payment of the order.
    • Credit card (Visa, Eurocard / Mastercard, American Express)
      In case of online payment by card, the customer is required to provide the type of payment card, the payment card number, the expiry date and the cryptogram. He guarantees :
    • That he is fully entitled to use the said card
    • That the card provides access to sufficient funds to cover all costs resulting from its order.
  • payment in cash up to a limit of 1000€ (one thousand) per order and per day if the collection takes place on the premises of EG-CZ Academy.
    Notes :
    - When collecting the order from the premises of EG-CZ Academy, the client must present certain identity documents or proof of identity (see Article 8.3: documents required for collection).

8 REMOVAL

EG-CZ Academy offers its customers the possibility to collect their order(s) at its premises.

8.1 - CONFIRMATION OF COLLECTION
Confirmation of collection (by appointment) is mandatory for any collection from our premises. The customer will be informed by e-mail or by telephone call (if the telephone number field has been filled in). In case of unavailability of one or more products ordered, EG-CZ Academy reserves the right to cancel the order.

8.2 - REGULATED PRODUCTS
The customer must have his identity document (national identity card, passport), his licence for the current sporting year as well as the corresponding authorisations to hold, or receipts for the order.

8.3 - PARTS REQUIRED FOR COLLECTION
When collecting the order from our premises, the customer must present the following documents :

• the order confirmation e-mail
• if the invoice was issued in the name of an individual  :
  • An identity document
• if the invoice was issued in the name of a company :
  • A kbis extract of less than 3 months of this company
  • The identity card of the company's manager
  • The company's authorisation issued by the prefecture for the trade in arms and ammunition or that of the SCAE of the Ministry of the Interior.
• If the person picking up the order is not the client (whose name and address are on the invoice), this person must present the above-mentioned documents as well as his or her own identity card and a letter of proxy drawn up and signed by the client (if he or she is a private individual) or by the manager of the company (if he or she is a company). In case of non-compliance with these provisions, EG-CZ Academy reserves the right not to deliver the order to the customer.

8.4 - RESERVATIONS ON COLLECTION
On the day of collection, the customer must sign a note in the event of damage to the packaging. The absence of reservations is equivalent to irrevocable acceptance. The collection of the product automatically entails the transfer of risk to the customer, which means that the handling, loading and transport of the product is the customer's sole responsibility.

9 DELIVERY SEQUENCE

9.1 - DELIVERY PROCEDURE
Unless otherwise stipulated in these general terms and conditions of sale, delivery costs are always payable by the customer. Delivery does not include installation or commissioning of the product ordered. These services are provided on our premises by appointment.

9.2 - DELIVERY
In the event of an anomaly concerning the delivery, the customer must indicate his reservations in the form of detailed handwritten observations, dated, explicit and accompanied by his signature on the delivery slip.
These anomalies can be for example :
- damaged product: scratches, dents, shocks...
- product not conforming in nature (error of reference, colour...) or in quantity...
In the event of an anomaly or non-conformity, the customer must refuse the package and must, as soon as possible on the day of delivery, send his complaints to EG-CZ Academy's customer service by registered mail with acknowledgement of receipt to the following address :
S.A.S. EG-CZ Academy - customer service - 9 rue Louis Le Bourhis - 29000 Quimper - France Any complaint made outside this period may be rejected without possibility of recourse for the customer. The absence of complaints, the absence of reservations on the part of the customer means that the product delivered is deemed to be satisfactory and may not be the subject of any subsequent dispute. For example, the customer cannot make any reservation to EG-CZ Academy after the departure of the carrier, even if the package has not been opened in the presence of the carrier.

9.3 - DELIVERY TIME
Deliveries are made by various specialised carriers depending on the nature of the product ordered. Delivery times vary depending on the carrier. The delivery times mentioned on the product sheet are only indicative and EG-CZ Academy cannot be held responsible for the consequences due to a delay in delivery. In case of non-receipt of a parcel within the indicative delivery times, the customer can contact the customer service who will determine the cause of the delay and communicate it to the customer. If necessary, EG-CZ Academy will open an investigation into the delivery of the product with the carrier concerned. The carrier itself determines the duration of the loss investigation. For example, a product that has not been delivered to the customer will be investigated for a period of 45 working days from the date the investigation is opened by EG-CZ Academy. The investigation will be opened within 48 working hours following the transmission by the client to EG-CZ Academy of the information of the non-receipt of his/her order as well as the documents necessary for the opening of this investigation that EG-CZ Academy may request from the client. If the product is found during the investigation period, it will be delivered to the customer. If the product is not found at the end of the investigation and only under this condition, EG-CZ Academy will :
- send a replacement product at its expense if the product is still available
- refund the price of the order lost by the carrier or offer a voucher for the next purchase if the product(s) ordered are no longer available.

Under no circumstances will EG-CZ Academy exchange or reimburse the product before the expiry of the investigation period and the customer will not be able to make any claim against EG-CZ Academy as a result. In the event of non-delivery of an order or part of an order, the customer has a maximum of thirty (30) days from the date indicated for the delivery of the order to notify customer service. At the end of this period, no further claims from the customer will be accepted, i.e. any request for exchange, refund or credit note will be rejected.

9.4 - SPECIAL CASES
Some carriers do not deliver to the floor. In this case, the parcel is given to the recipient at the foot of the building. For carriers providing delivery to the floor, this cannot be carried out in flats located above the 5th floor without a lift or by gondola.
The customer must indicate the choice of delivery method when ordering. In any event, the customer must ensure in advance that the main access to the delivery location he has chosen - in particular the size of his stairwell and his entrance door - allows the delivery of his order.

10 RIGHT OF RETURN AND RIGHT OF WITHDRAWAL

10.1 - GENERAL
Due to the nature of the regulated products & services sold by EG-CZ Academy (weapons, ammunition for weapons, shooting equipment, and accessories), some of which require the entry and processing of administrative documents, the customer does not have the right to cancel the order, nor the right to cancel the order as provided for in articles l 121-20 of the French consumer code.
In case of cancellation of an order, the provisions of article l 121-20 of the consumer code apply as long as the order has not been validated/confirmed or the products have not been shipped or delivered by EG-CZ Academy. At any time, the Buyer may contact the Seller, to make any request or claim relating to the Products ordered by using the messaging tool below, in particular to assert his guarantees when they are in effect.

10.2 - PRODUCT RETURN PROCEDURE
In order to exercise the right of return, the customer needs a return number. This return number is essential to identify and process the return of the product as quickly as possible, whatever the reason. The customer obtains this number from our customer service department. In the event of a collection of goods from our premises, in the event of a return, the customer must return the goods to us by his own means to the premises where the collection was made. Under no circumstances may the customer request EG-CZ Academy to take back the product at home.

The product must be returned to EG-CZ academy in a condition suitable for resale, i.e. in compliance with the return conditions set out below :

• In its exact original condition
• Inside its packaging, which must be intact
• With all the accessories that came with it
• With no evidence of use
• With its instructions if they were present at the time of shipment

Any incomplete return of goods from a customer will not be accepted by our customer service.
The products must be accompanied by the return number provided by EG-CZ Academy and the sales invoice that will have been printed on the website.
The risks associated with the return of the product, whatever the cause, are the responsibility of the customer. If the product is lost by the carrier during this shipment, the customer is solely responsible and will not be reimbursed by EG-CZ Academy.
If the right of return is exercised in accordance with the conditions stipulated herein, the customer will be offered either a voucher or a refund of the purchase price. If the customer chooses a refund, EG-CZ Academy will make every effort to refund the customer within 30 days from the date of receipt of the returned product. If this period is exceeded for reasons beyond its control, EG-CZ Academy cannot be sued by the customer.

If the customer is reimbursed by bank transfer to the account specified by the customer when returning the product. If the returned product does not reach EG-CZ Academy within the time limit and conditions specified in this article 10, the customer will not be reimbursed nor will he/she obtain a voucher. In this case, if the customer wishes to use the product again, he/she must make a request by using the contact form in his/her customer account or by telephone to EG-CZ Academy which will then send the product as soon as possible. The return shipping costs will be charged to the customer and are payable in advance by credit card or bank transfer.

11 PRODUCT GUARANTEE

11.1 - GENERAL
In order to benefit from the product warranty, the customer must keep the purchase invoice for the product. The nature of these guarantees varies, they can cover: the cost of parts and/or the cost of labour

11.2 - GUARANTEES WITHIN 14 DAYS
If the failure or malfunction occurs within 14 calendar days of receipt of the product by the customer, the customer must contact EG-CZ Academy's customer service department, which will tell him/her how to return the product. In this case, the customer may request a replacement or refund of the product from EG-CZ Academy
No return will be accepted without the prior agreement of EG-CZ Academy customer service. This agreement will be materialised by the delivery of a return number to the customer and in accordance with the procedures and provisions of article 10.2 above. No product that proves to be defective after the 14 calendar day period following receipt of the product by the customer will be accepted by EG-CZ Academy under the 14 day guarantee. Exceptions are products for which the manufacturer's guarantee is provided by EG-CZ Academy, which will be the preferred contact. The cost of returning the product for which the manufacturer's warranty is provided by EG-CZ Academy shall be borne by the customer.

11.3 MANUFACTURER'S WARRANTY
If the failure occurs after the 14 calendar days following the date of receipt of the product and within the manufacturer's warranty period indicated on the product sheet, the customer must contact EG-CZ Academy. In this case, the customer may contact EG-CZ Academy's customer service department, which will make its best efforts to provide a solution to the problem. EG-CZ Academy will not be held responsible for the actions and decisions of the manufacturer's service department. For example, EG-CZ Academy will not be responsible for the return of a product that the manufacturer's after-sales service has refused to accept for any reason whatsoever: manufacturing defect, shock during transport, misuse of the product, etc. Exceptions are products for which the manufacturer's warranty is provided by EG-CZ Academy, which will then be the preferred contact. The warranty is only given to the first purchaser. It is therefore not transferable.

11.4 OPTIONAL ADDITIONAL WARRANTIES
In order to benefit from the product warranty, the customer must keep the purchase invoice for the product. The nature of these guarantees varies, they can cover: the cost of parts and/or the cost of labour

National warranty and service

Article 1 / legal guarantee independently of the contractual guarantee granted, the seller remains liable for defects in conformity of the goods with the contract and for redhibitory defects under the conditions provided for.

Article L. 211-4 of the French Consumer Code : the seller is obliged to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.

Article l. 211-5 of the French Consumer Code :
To be in conformity with the contract, the goods must :
- be fit for the purpose usually expected of similar goods and, where applicable, correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;
- have the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling;
- or have the characteristics defined by mutual agreement between the parties or be fit for any special purpose sought by the buyer, which was brought to the seller's attention and which the latter has accepted.

The following are not covered by the contract :
- damage resulting from non-compliance with the manufacturer's instructions. - damage caused to the appliance by fire or explosion, insofar as it originates in goods other than the appliance itself.
- damage involving the responsibility of a third party or resulting from an intentional or malicious fault.
- damage caused by malicious acts or a cause external to the appliance: shock, fall, theft, lightning, fire, water damage, overvoltage, misuse, handling error, climatic variation, humidity leading to corrosion or abnormal heat or any risks covered by comprehensive home insurance.
- damage resulting from the use of energy or installation that does not comply with the manufacturer's instructions.
- damage of an aesthetic nature that does not alter the proper functioning of the appliance, unless said damage is the result of an event covered by the contract
- external parts: varnish, enamel, lacquer, paint, anodising.
- reconditioned or second-hand equipment.
- equipment whose serial number has been made illegible, modified or removed.
- labour relating to parts not covered by this contract.
Article 3 / possible disputes
In the event of difficulty in the application of the contract of guarantee and national after-sales service, the purchaser has the possibility, before any action in justice, of seeking a friendly solution by writing to us in registered letter with acknowledgement of delivery to the following address S.A.S. EG-CZ Academy - customer service - 9 rue Louis Le Bourhis - 29000 Quimper - France.
It is reminded that the search for an amicable solution does not interrupt the "short period" of the legal guarantee (see art. 1) nor the duration of the contractual guarantee.
It is reminded that as a general rule and subject to the appreciation of the courts, compliance with the provisions of this contract relating to the contractual guarantee assumes :
- that the buyer honours his financial commitments to the seller;
- that the buyer uses the equipment in a normal manner;
- that for operations requiring a high degree of technicality, no third party not approved or recognised by EG-CZ Academy or the manufacturer intervenes to repair the equipment (except in the case of force majeure or prolonged failure by the seller).

Validity of the contract : In addition, the buyer is advised to keep the purchase invoice for the equipment as it will be required.
- the number of the equipment must not be removed or modified.
- any request for enforcement of the contract must be made within five days of the knowledge of the incident that caused it.
Non-performance due to exceptional circumstances :
We undertake to mobilise all the means at our disposal to carry out all the services provided for in this contract.
However, we cannot be held responsible for non-performance or delays caused by :
- civil or foreign war, whether declared or not.
- general mobilisation.
- requisition of men and equipment.
- the authorities.
- any act of sabotage or terrorism committed in the context of concerted actions.
- social conflicts such as strikes, riots, popular movements, etc. - Natural disasters.
- the effects of radioactivity.
- all cases of force majeure making it impossible to execute the present contract.
- the disintegration of the atomic nucleus.
The above provisions can in no way reduce or eliminate the legal guarantee for hidden defects, which is mandatory, and the manufacturer's contractual guarantee, if it exists (see guarantee form). - See the instructions for use and maintenance and the conditions of application of the contractual guarantee and/or the paid services and after-sales service.
In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union.
This platform is accessible at the following link : https://webgate.ec.europa.eu/odr/

12 DATA PROCESSING AND LIBERTIES.

Cookies : our site uses cookies. However, you can set your browser not to accept them : they are not necessary for navigation on our site. Please refer to your browser's instructions to do this (this depends on the browser's publisher and version). The information collected by EG-CZ Academy when a customer places an order is necessary for the proper management of the order. The data may be communicated to our subcontractors, in particular transporters, for the purpose of executing your order. In accordance with Regulation (EU) No. 2016/679 of 27 April 2016 (General Data Protection Regulation, GDPR) and the French Data Protection Act No. 78-17 of 6 January 1978, the customer has the right to access, rectify, object to and delete personal data concerning him/her by writing, by post and providing proof of his/her identity, to S.A.S. EG-CZ Academy - customer service - 9 Rue Louis le Bourhis - 29000 Quimper - France. The customer also has the right to define directives concerning the fate of your data after death.

The computerised processing of information, in particular the management of users' email addresses, is subject to a declaration no. currently being registered with the CNIL. EG-CZ Academy refuses to transmit any data to third parties through the use of third-party cookies or any other web services technology. No third party is authorised by EG-CZ Academy and its website eg-czacademy.com to use this data in accordance with the provisions of the French Data Protection Act of 6 January 1978 as amended by the Act of 6 August 2004 and to establish privacy charters. By accepting the present general terms and conditions of sale, the client gives his consent to the use of his personal data by EG-CZ Academy. Nevertheless, the use of this data is strictly limited to the management of the order and the maintenance of the client's file in order to facilitate any future order. Identification S.A.S. EG-CZ Academy whose head office is located at 9 rue Louis Le Bourhis - 29000 Quimper- - France, tel: +33 611 195 775, registered in the Quimper trade and company register, Siret 85001805200017, code APE 9312z, intra-community VAT number FR22850018052

Host : online sas, a simplified joint stock company with a capital of 214,410.50 euros, a subsidiary of the iliad group, registered in the Paris trade and companies register under number rcs paris b 433 115 904, vat number fr 35 433115904.
Contact details : online sas bp 438 75366 paris cedex 08 fax:  : 0899 193 775 (€1.35 per call then €0.34/min) tel: 0899 193 788 (€1.35 per call then €0.34/min) telephone support: monday to friday, 10.30am to 12pm opening hours: monday to friday, 9am to 12am 2.30pm to 4pm

Abuse : in application of the law of 21 June 2004 on confidence in the digital economy, to report litigious content or if you are a victim of fraudulent use of an LWS subscriber, please contact us by email at info@eg-czacademy.com
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